Last Updated: 19.06.2026
Welcome to Crafiya. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, place an order, contact us, or interact with our services.
By using our website or purchasing from Crafiya, you agree to the terms of this Privacy Policy.
1. Business Information
Business Legal Name: Crafiya
Brand Name: Crafiya
Business Type: Proprietorship
Registered Business Address: 338, Munshi Mahollo, Olpad, Surat, Gujarat, India – 394540
Customer Support Email: care@crafiya.com
Phone / WhatsApp: +91 823 888 5527
Grievance Officer: Nasim Malek
2. About Crafiya
Crafiya is a handmade jewellery and accessories brand. We mainly sell handmade beaded jewellery, shell jewellery, cowrie jewellery, earrings, necklace sets, choker sets, bracelets, anklets, beaded waist belts, cowrie waist belts, and accessories through our website.
Our website is built on the WooCommerce platform and uses third-party services for payments, shipping, analytics, marketing, and customer communication.
3. Information We Collect
When you use our website, place an order, contact us, or subscribe to updates, we may collect the following information:
- Customer name
- Phone number
- WhatsApp number
- Email address
- Billing address
- Shipping address
- PIN code
- Order details
- Product preferences
- Size preferences
- Payment-related information
- Communication history with Crafiya
- Website usage data
- Device and browser information
- IP address
- Cookie and tracking information
We may also collect information you voluntarily provide through forms, messages, WhatsApp, email, customer support conversations, reviews, feedback, or promotional sign-ups.
4. Payment Information
We use Shiprocket Checkout as our payment gateway/payment service provider.
Payment-related information may be processed by Shiprocket Checkout, banks, UPI providers, card networks, wallet providers, or other payment service partners.
Crafiya does not directly store full card details, UPI PINs, CVV numbers, banking passwords, or other sensitive payment authentication details.
Payment processing is handled by the relevant payment gateway or payment service provider according to their own security and privacy practices.
5. How We Use Your Information
We may use your personal information for the following purposes:
- To confirm and process orders
- To ship and deliver products
- To contact you regarding your order
- To process payments and refunds
- To provide customer support
- To handle return, exchange, refund, and cancellation requests
- To verify COD orders and 25% advance payments
- To send order updates through email, SMS, WhatsApp, or phone
- To improve our website, products, and customer experience
- To personalize product recommendations and offers
- To send marketing messages, promotions, new arrivals, offers, and updates
- To run remarketing and advertising campaigns
- To detect fraud, misuse, suspicious activity, or payment issues
- To comply with legal, regulatory, accounting, or tax obligations
- To protect the rights, safety, and property of Crafiya and its customers
6. Marketing Communication
With your consent or where permitted, Crafiya may send marketing communication through:
- SMS
- Phone calls
- Website notifications
- Social media advertising
- Remarketing ads
Marketing messages may include product launches, offers, sale announcements, abandoned cart reminders, festive promotions, new arrivals, brand updates, and personalized product suggestions.
Customers may opt out of marketing communication by following the unsubscribe option where available or by contacting us at care@crafiya.com.
Please note that even if you opt out of marketing communication, we may still contact you for order-related, payment-related, delivery-related, return-related, refund-related, or legal communication.
7. Cookies and Tracking Technologies
Our website may use cookies, pixels, tags, analytics tools, and tracking technologies to improve website performance and customer experience.
We may use tools such as:
- Google Analytics
- Meta Pixel
- WhatsApp tracking tools
- Remarketing tools
- WooCommerce cookies
- Advertising and analytics cookies
These tools may help us understand:
- Which pages customers visit
- How customers interact with our website
- Which products customers view
- Cart and checkout behavior
- Website performance
- Marketing campaign performance
- Customer interests and preferences
Cookies may also help us remember your preferences, improve website speed, support cart functionality, and show relevant advertisements.
You can manage or disable cookies through your browser settings. However, disabling cookies may affect certain website features, including cart, checkout, login, and personalized experience.
8. Third-Party Services
To operate our website and provide services, we may share necessary information with trusted third-party service providers, including:
- WooCommerce
- Shiprocket Checkout
- Shiprocket shipping platform
- Courier partners such as Blue Dart, India Post, and other logistics providers
- Payment gateways and payment processors
- Banks and financial service providers
- SMS, email, and WhatsApp communication providers
- Google Analytics
- Meta/Facebook advertising tools
- Marketing and remarketing platforms
- Website hosting and technical support providers
- Fraud prevention and security service providers
- Accounting, legal, or compliance service providers, if required
These third parties may process your data only for the purpose of providing their respective services.
Crafiya is not responsible for the privacy practices of third-party websites, payment gateways, courier partners, or platforms. Customers are encouraged to review the privacy policies of such third parties separately.
9. Shipping and Delivery Data
To deliver your order, we may share necessary shipping details with courier and logistics partners.
This may include:
- Customer name
- Phone number
- Delivery address
- PIN code
- Order details
- COD amount or payment status
- Shipment tracking details
This information is required for order dispatch, delivery, tracking, return pickup where applicable, and customer support.
10. Data Sharing for Legal Reasons
We may disclose your personal information if required to do so by law, regulation, legal process, court order, government authority, law enforcement agency, or to protect our legal rights.
We may also share information where necessary to investigate fraud, misuse, payment disputes, security issues, or violation of our policies.
11. Data Retention
We retain customer information only for as long as necessary for business, legal, accounting, tax, fraud prevention, customer support, order history, warranty, return/refund, and compliance purposes.
Order-related information may be retained for record-keeping and legal compliance even after the order is completed.
Marketing-related information may be retained until you withdraw consent or opt out, subject to business and legal requirements.
12. Data Security
We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.
However, no website, internet transmission, payment system, or electronic storage method is completely secure. Therefore, we cannot guarantee absolute security of your information.
Customers are responsible for keeping their account login details, passwords, OTPs, and payment credentials confidential.
13. Customer Rights
Subject to applicable law, you may request to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Update your contact details
- Withdraw marketing consent
- Request deletion of certain information, where legally permissible
- Raise a complaint or grievance regarding data handling
To make such a request, please contact us at care@crafiya.com.
We may need to verify your identity before processing any data-related request.
Certain information may not be deleted immediately if it is required for legal, tax, accounting, fraud prevention, dispute resolution, or business record purposes.
14. Consent
By using our website, placing an order, creating an account, contacting us, submitting your details, or opting into communication, you consent to the collection and use of your information as described in this Privacy Policy.
Where required, we may ask for specific consent for marketing communication, cookies, tracking, or other data processing activities.
You may withdraw consent for marketing communication by contacting us or using available opt-out options.
Withdrawal of consent may affect our ability to provide certain services, offers, or personalized communication.
15. Children’s Privacy
Crafiya’s products and website are intended for general customers and are not specifically directed toward children.
We do not knowingly collect personal information from children without appropriate consent.
If a parent or guardian believes that a child has provided personal information to us without consent, they may contact us at care@crafiya.com, and we will take appropriate steps as required.
16. Links to Third-Party Websites
Our website may contain links to third-party websites, payment pages, courier tracking pages, social media pages, or external platforms.
Once you leave our website or interact with a third-party platform, their own privacy policy and terms may apply.
Crafiya is not responsible for the privacy practices, content, security, or actions of third-party websites or platforms.
17. Reviews, Testimonials, and User Content
If you submit reviews, testimonials, photos, videos, feedback, or social media tags related to Crafiya, we may use such content for marketing, website display, social media, advertising, or promotional purposes with your consent or where permitted.
Customers should avoid sharing sensitive personal information publicly in reviews, comments, or social media posts.
18. Changes to This Privacy Policy
Crafiya reserves the right to update, modify, or revise this Privacy Policy at any time.
Updated versions will be posted on this page with the revised “Last Updated” date.
Customers are encouraged to review this Privacy Policy periodically.
Continued use of our website after changes means you accept the updated Privacy Policy.
19. Contact and Grievance Redressal
For privacy-related questions, data requests, complaints, or grievances, please contact:
Crafiya
338, Munshi Mahollo, Olpad, Surat, Gujarat, India – 394540
Email: care@crafiya.com
Phone / WhatsApp: +91 823 888 5527
Grievance Officer: Nasim Malek
We will try to respond to privacy-related requests and grievances within a reasonable time.
20. Governing Law and Jurisdiction
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.
Any dispute related to this Privacy Policy, data handling, website use, orders, or services shall be subject to the jurisdiction of the courts located in Surat, Gujarat, India.