Last Updated: 19.06.2026
Welcome to Crafiya. This Disclaimer Policy explains important limitations, product-related disclaimers, website-use disclaimers, and customer responsibilities related to products and services offered by Crafiya.
By using our website, browsing our products, placing an order, or purchasing from Crafiya, you agree to the terms mentioned in this Disclaimer Policy.
1. Business Information
Business Legal Name: Crafiya
Brand Name: Crafiya
Business Type: Proprietorship
Registered Business Address: 338, Munshi Mahollo, Olpad, Surat, Gujarat, India – 394540
Customer Support Email: care@crafiya.com
Phone / WhatsApp: +91 823 888 5527
Grievance Officer: Nasim Malek
2. General Disclaimer
Crafiya makes reasonable efforts to ensure that the information provided on our website is accurate, updated, and complete.
However, we do not guarantee that all website content, product descriptions, product images, prices, availability, colors, sizes, delivery timelines, or other information will always be error-free, complete, or current.
Crafiya reserves the right to correct errors, update information, modify product details, change prices, revise policies, or cancel orders where required.
3. Handmade Product Disclaimer
Crafiya mainly sells handmade jewellery and accessories, including handmade beaded jewellery, shell jewellery, cowrie jewellery, earrings, necklace sets, choker sets, bracelets, anklets, beaded waist belts, cowrie waist belts, and accessories.
Since our products are handmade, each piece may have slight variations. These variations may include differences in:
- Color
- Size
- Shape
- Shell texture
- Cowrie shell shape
- Bead placement
- Finish
- Pattern alignment
- Overall handmade appearance
Such minor variations are natural in handmade products and are not considered defects.
Customers understand that handmade products may not look exactly identical to the product images or to another piece of the same design.
4. Natural Shell and Cowrie Disclaimer
Some Crafiya products may use shells, cowrie shells, beads, or natural-looking materials.
Natural shells and cowrie elements may have slight differences in shape, shade, texture, surface marks, size, and finish.
These natural differences add uniqueness to the product and should not be treated as damage or defect unless the product is broken, unusable, or materially different from the order.
5. Color and Screen Display Disclaimer
Product colors may appear slightly different in person due to:
- Lighting during photography
- Indoor or outdoor lighting
- Camera settings
- Editing or image compression
- Customer’s mobile, laptop, or desktop screen settings
- Screen brightness and display quality
Crafiya makes reasonable efforts to show product colors as accurately as possible, but exact color matching cannot be guaranteed.
Color difference caused by screen display or lighting will not be considered a defect.
6. Size and Fit Disclaimer
Crafiya does not offer make-to-order products or custom sizes.
Products are sold only in standard sizes as mentioned on the product page.
Customers are responsible for checking the product size, length, fit, description, and images before placing an order.
Slight size variation may occur due to handmade production, measurement method, material type, bead placement, or product design.
Such minor size variations will not be considered defects.
7. Product Styling and Model Image Disclaimer
Product images, model images, videos, styling photos, social media content, and promotional visuals are used for representation and styling inspiration.
Actual product appearance may vary slightly depending on individual body type, outfit, lighting, styling, angle, and screen display.
Accessories shown with outfits, props, background elements, packaging items, or other styling materials may not be included unless specifically mentioned in the product description.
Customers are advised to read the product details carefully before placing an order.
8. Product Care Disclaimer
Crafiya products are handmade and should be handled with care.
To maintain product quality, customers should avoid:
- Water exposure
- Perfume contact
- Chemical exposure
- Excessive sweat
- Rough handling
- Pulling, bending, or twisting
- Direct harsh sunlight for long periods
- Improper storage
- Heavy pressure or crushing
Jewellery and accessories should be stored in a dry place, preferably in separate packaging or a jewellery box.
Damage caused due to improper use, careless handling, water exposure, perfume exposure, chemical exposure, accidental breakage, or poor storage will not be considered a manufacturing defect.
9. Skin Sensitivity and Allergy Disclaimer
Crafiya products are fashion jewellery and accessories.
Some customers may have skin sensitivity or allergies to certain metals, beads, shells, threads, artificial jewellery materials, coatings, or other product components.
Customers with sensitive skin, known allergies, or medical concerns should carefully check product details before purchase and use the product at their own discretion.
Crafiya will not be responsible for any allergic reaction, skin irritation, discomfort, rash, or sensitivity caused by individual skin conditions or material sensitivity.
If any irritation occurs, customers should stop using the product immediately and seek medical advice where necessary.
10. Durability Disclaimer
Crafiya makes reasonable efforts to provide good quality handmade products. However, fashion jewellery and handmade accessories require careful handling.
The durability of a product may depend on:
- Usage frequency
- Storage method
- Exposure to water, sweat, perfume, or chemicals
- Handling care
- Travel storage
- Pulling, dropping, or pressure
- Climate and humidity
Normal wear and tear over time will not be considered a manufacturing defect.
11. Product Availability Disclaimer
Product availability on the website may change without prior notice.
Adding a product to cart does not reserve the product. An order is considered confirmed only after payment confirmation or, for COD orders, after completion of the required 25% advance payment and order confirmation.
Crafiya reserves the right to cancel any order if the product becomes unavailable, fails quality check before dispatch, or cannot be fulfilled due to operational reasons.
12. Pricing and Typographical Error Disclaimer
Crafiya makes reasonable efforts to ensure that product prices, offers, discounts, and product details are correctly displayed.
However, pricing errors, typographical errors, technical errors, or listing mistakes may occur.
If an order is placed for a product with incorrect price or incorrect information due to error, Crafiya reserves the right to cancel the order, correct the error, or request the correct payment before processing the order.
13. Shipping and Delivery Disclaimer
Crafiya ships orders across India using Shiprocket and courier partners such as Blue Dart, India Post, and other major courier partners.
Our average dispatch time is 5–7 days from order confirmation. After dispatch, delivery usually takes approximately 5–7 days depending on location and courier serviceability.
Delivery timelines are estimates and may be affected by courier delays, weather conditions, festivals, public holidays, remote locations, strikes, lockdowns, incorrect address, customer unavailability, or other circumstances beyond Crafiya’s control.
Crafiya will try to assist with tracking and courier coordination but cannot guarantee exact delivery dates.
14. Payment and Third-Party Service Disclaimer
Crafiya uses Shiprocket Checkout as the payment gateway/payment service provider and WooCommerce as the website platform.
We may also use third-party services for shipping, payments, analytics, marketing, communication, tracking, and website performance.
Crafiya is not responsible for technical issues, payment gateway failures, bank delays, courier delays, server errors, downtime, third-party platform errors, or failures caused by external service providers.
However, we will make reasonable efforts to assist customers in resolving genuine concerns.
15. Website Content Disclaimer
All content on the Crafiya website, including product descriptions, images, videos, styling suggestions, blogs, care tips, product recommendations, and other material, is provided for general informational and shopping purposes.
Such content should not be treated as professional, medical, dermatological, legal, or technical advice.
Customers should use their own judgment before purchasing or using any product.
16. Customer Responsibility Disclaimer
Customers are responsible for:
- Reading product descriptions carefully
- Checking size, color, quantity, and design before placing an order
- Providing correct contact and delivery details
- Reviewing return, refund, cancellation, and shipping policies before purchase
- Handling and storing products with care
- Reporting return, exchange, damage, or wrong product claims within the required timeline
- Providing an unboxing video for wrong, damaged, defective, or missing product claims
- Avoiding use of products if they have allergies or sensitivities
Crafiya will not be responsible for issues caused by customer negligence, wrong product selection, incorrect address, improper product care, or failure to follow policy requirements.
17. No Guarantee of Specific Result
Crafiya products are designed to enhance style, beauty, fashion expression, and personal confidence.
However, Crafiya does not guarantee any specific personal, social, emotional, styling, or appearance-related outcome.
Customer experience may vary depending on personal taste, styling, outfit selection, body type, occasion, lighting, and individual expectations.
18. Intellectual Property Disclaimer
All logos, brand name, tagline, product images, website content, designs, graphics, packaging visuals, product descriptions, and brand elements belong to Crafiya or are used with permission.
No customer, visitor, seller, competitor, or third party may copy, reproduce, modify, use, sell, distribute, or commercially exploit Crafiya’s content or brand material without written permission.
Unauthorized use may result in legal action.
19. Policy Relationship
This Disclaimer Policy should be read together with Crafiya’s other website policies, including:
- Terms & Conditions
- Privacy Policy
- Shipping Policy
- Return, Exchange & Refund Policy
- Cancellation Policy
- Payment Policy
- Contact & Grievance Redressal Policy
- Intellectual Property Policy
In case of any conflict, the specific policy related to the issue will apply.
20. Changes to This Disclaimer Policy
Crafiya reserves the right to update, modify, or revise this Disclaimer Policy at any time.
Updated versions will be posted on this page with the revised “Last Updated” date.
Customers are encouraged to review this policy periodically.
Continued use of our website after changes means you accept the updated Disclaimer Policy.
21. Governing Law and Jurisdiction
This Disclaimer Policy shall be governed by and interpreted in accordance with the laws of India.
Any dispute related to this Disclaimer Policy, website use, products, orders, payments, shipping, returns, refunds, or services shall be subject to the jurisdiction of the courts located in Surat, Gujarat, India.
22. Contact Information
For any questions related to this Disclaimer Policy, please contact:
Crafiya
338, Munshi Mahollo, Olpad, Surat, Gujarat, India – 394540
Email: care@crafiya.com
Phone / WhatsApp: +91 823 888 5527
Grievance Officer: Nasim Malek